Shipping Policies

All orders are shipped within 1-5 business days of receipt. If you are fulfilling orders for customers on other platforms, please be aware of this processing time. 

 

For orders placed through our website, our shipping rates and methods are as follows:

 

• FREE SHIPPING: Now available, Free Shipping at $100.
• GROUND SHIPPING: Orders under $99.99 generally ship via FedEx Home Delivery or FedEx Ground. The same rates apply for residential and commercial addresses.
• RUSH SHIPPING: Rush shipping is no longer supported through our website. Rush shipments must have prepaid shipping labels provided to Customer Service at the time the order is placed.
• Shipping is not available for PO box addresses, Alaska, or Hawaii, or Puerto Rico.

 

APO/FPO addresses - Orders going to APO/FPO addresses must have prepaid shipping labels provided to Customer Service at the time the order is placed. 

• Orders to Canada are no longer supported.

 

At this time, we are not shipping orders to locations outside of the United States. (APO/FPO addresses are supported)

 

• Ground shipping methods within the USA (FedEx Home Delivery or Ground) will take anywhere from 1 to 7 days to reach a destination, plus 1 to 2 days processing time.

 

For orders placed through our website, you will receive a shipment notification email with tracking number as soon as a shipping label is generated for your order in our warehouse. Please note that it may take up to 12 hours for a tracking number to be trackable through the FedEx website, as FedEx must scan packages first. If you are still unable to track your order after 12 hours of receiving a shipment notification email, please contact our customer service team for assistance.

All packing and packaging of orders is done at our discretion.  This includes box sizes and weights.  This will be done within reason and shipment provider guidelines. 

 

We are unable to use third party carrier accounts for orders placed through our website. If you would like to use your own carrier account for shipments, we recommend you establish Excel template-based ordering with us. Please contact our customer service team for details. 

  

All shipments are insured for their full replacement value. If you or your customer receive an item that was damaged during shipment, please contact our customer service team to arrange for a replacement.